Terms of Use

Ownership of data: You retain all rights, title and interest in your data (“Client Data”). This includes all documents, files and information that you or your users upload to meo.

Limited processing: Our systems process your data primarily on an automated basis to provide storage, backup, encryption and the proper operation of the service, including the automated analysis of your documents (text recognition, classification). When human access is necessary, it is limited to authorized personnel and to what is required to provide requested support, operate or secure the service, or comply with the law, in accordance with our access controls and confidentiality obligations. Your clients’ payment card data is kept in a PCI DSS certified vault at a specialized provider; meo never holds the card number.

No sale or advertising: We do not sell or rent your data, and we do not disclose it to third parties for their own commercial purposes. We may disclose it to our service providers only to the extent necessary to deliver meo. Your Client Data is never used for targeted advertising or profiling. The use of your account information (name, email) is described in our Privacy Policy.

Retrieving your data: You can export all of your data at any time from your dashboard. If the subscription is terminated, your data remains available for download for 60 days.

Suggestions and feedback: If you send us suggestions for improvement or feedback about the service, we may use them freely to improve meo, with no obligation to compensate you.

Licence to use: We grant you a non-exclusive, revocable licence to use meo according to your plan. This licence is personal and may not be transferred or resold.

Creating an account: To use meo, you must create an account at app.documeo.ca. You undertake to provide accurate information and to keep it up to date, in particular your billing information.

Users on your team: You may invite members of your team (“Users”) to access your account. You designate an administrator responsible for managing access. Each user receives a unique identifier that makes their actions traceable.

Prohibited uses: By using meo, you undertake not to:

• Use the service to store or transmit content that is illegal, offensive or infringes the rights of third parties
• Attempt to access unauthorized parts of the service or other accounts
• Transmit viruses or malicious software, or disrupt the operation of the service
• Reverse engineer, decompile or attempt to extract the source code of meo
• Resell or sublicense access to the service

Removal of content: We reserve the right to remove any content that breaches these terms or could expose us to legal liability, without incurring any liability towards you.

Responsibility for your account: You are responsible for keeping your credentials confidential and for all activity on your account. Notify us immediately of any security breach or unauthorized use at support@documeo.ca.

Plans and pricing: Pricing for our plans is available at documeo.ca. Each plan includes a set number of users, spaces and storage.

Invoicing: Fees are charged automatically to your payment method at the start of each billing period, monthly or annual.

Taxes: Displayed prices do not include applicable sales taxes, including GST, HST, QST or PST, as applicable. These taxes will be added to your invoice in accordance with the laws in force.

Plan limits: The system prevents you from exceeding your plan limits (users, spaces or storage). To add more resources, you must first upgrade your plan or add extras.

Non-payment: If a payment fails, we send you reminders. If the payment is not settled within 28 days, your account becomes read-only: you can view and download your data, without adding or changing any. Full access is restored as soon as payment is made.

Disputing an invoice: If you dispute an invoice in good faith, notify us in writing within 30 days of receiving it, specifying the nature of the disagreement. Amounts that are not disputed remain payable.

Availability commitment: We guarantee 99.5% service availability, excluding scheduled maintenance and circumstances beyond our control. The status of the service is published continuously at status.documeo.ca.

Custom agreements: For clients with specific needs, we offer custom service level agreements (SLAs) of up to 99.9% availability, with service credits if those commitments are not met.

Hosted in Montréal: Your documents and application data are hosted with AWS in Montréal, Canada. Some vendors may process limited information outside Québec to deliver or secure the service. See our privacy policy for processing locations and applicable safeguards.

Updates: Updates and improvements to the service are included at no additional cost. We reserve the right to change pricing for major new features or new versions of the service.

Support does not cover problems arising from incorrect use of the service, from failure to follow our recommendations, or from the use of incompatible third-party applications.

Encryption: All of your data is encrypted in transit and at rest, in accordance with industry standards. Despite these measures, no system is infallible and you acknowledge that malicious third parties could theoretically circumvent these protections.

Privacy protection: meo undertakes to comply with the privacy laws applicable to its own processing of your data. We put in place reasonable physical, administrative and technological security measures to protect your data.

Vendors: Our vendors and service providers are bound by contractual confidentiality obligations and access your data only to the extent necessary to deliver the service.

Incident notification: In the event of a confidentiality incident involving your data, we will notify you in writing without undue delay after becoming aware of it.

Data retention: We keep your personal data only for as long as necessary for the purposes for which it was collected, or as permitted or required by law.

For more details on the collection and use of your personal information, see our Privacy Policy.

Service provided “as is”: meo is provided “as is” and “as available”. We do not warrant that the service will meet all of your requirements, will run without interruption, will be free of errors, or that every error will be corrected.

Exclusion of warranties: Except for the availability guarantee set out in section 4, we give no other warranty, express or implied, regarding the service.

Limitation of damages: 9553-6785 Québec Inc., its directors, officers and employees cannot be held liable for any indirect, special or exemplary damages, including in particular:

• Loss of revenue or profits
• Loss of goodwill or reputation
• Loss of data or corruption of files
• Loss of software or intangible property

Your responsibility: We are not liable for damages arising from handling errors on your part or from decisions made on the basis of erroneous data supplied by you or your users.

Indemnification: You agree to indemnify us and hold us harmless against any suit, claim, loss or expense (including reasonable legal fees) arising from your use of the service or from the content you distribute through meo.

Internet and equipment: You alone are responsible for your Internet connection and your equipment. We assume no liability for availability problems related to your access provider or to the incompatibility of your equipment.

Term: These terms take effect as soon as you register and remain valid for the entire duration of your subscription.

Termination by you: You can cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period.

Termination by us: We may terminate your access:

• On 30 days' notice, for any reason
• Following a breach not corrected within 30 days of our notice
• For non-payment, after the reminders and the read-only period set out in section 3
• Immediately, in the event of a breach of our intellectual property rights or of an unauthorized transfer
• In the event of your insolvency, bankruptcy or cessation of business

Fees on early termination: If the terms are terminated for a breach on your part, the fees through to the end of your subscription period remain payable.

Survival of obligations: Certain provisions survive the end of the terms, in particular those relating to intellectual property, limitation of liability, indemnification and the retrieval of your data.

Governing law: These terms are governed by the laws of the province of Quebec and the applicable laws of Canada. Any dispute will be submitted to the courts of the judicial district of Québec.

Dispute resolution: Before starting any legal action, the parties undertake to attempt an amicable settlement within 15 days. If that fails, the parties will turn to mediation for 30 days before going to court.

Force majeure: Neither party will be considered in default for any delay or failure caused by circumstances beyond its reasonable control: natural disasters, war, terrorism, government regulation, communication outages, labour disputes, and the like.

Assignment: You may not assign your rights or obligations without our prior written consent. We may assign ours to any successor or acquirer.

Successors: The rights and obligations of each party under these terms bind their respective successors and assigns.

Amendments: We may amend these terms. Any significant change is announced to you by email or by a notice in the application, as a rule at least 30 days before it takes effect. You must accept the new version in the application to continue using meo. Earlier versions remain available in our archives.

Entire agreement: These terms constitute the entire agreement between you and 9553-6785 Québec Inc. regarding the use of meo. They replace any earlier written or oral agreement.

Severability: If a provision is held void or unenforceable by a court of competent jurisdiction, the remaining provisions stay fully valid and enforceable.

Relationship of the parties: You and 9553-6785 Québec Inc. act as independent contractors. These terms create no association, partnership or employment relationship.

Waiver: Failure to immediately exercise a right under these terms does not constitute a waiver of that right.